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Montgomery Parks hosted the final installment of its Speaker Series yesterday in Silver Spring. Presenter Neelay Bhatt led the session, Building a Culture of Guest Service Excellence, and shared tips for delivering a positive customer experience at every level of interaction. Continue reading Building a Culture of Guest Service Excellence
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Amid the #MeToo momentum, the U.S. Equal Employment Opportunity Commission held a public meeting today in DC to share key takeaways from its 2016 Workplace Harassment Report and hear testimony from experts on best practices for addressing and curtailing workplace harassment. Continue reading EEOC Shares Workplace Harassment Report Results Amid #MeToo Movement
I recall a rather animated conversation about ten years ago with my Sorority Sister and mentor about how much likeability has to do with success within an organizational framework. My assertion was that, yes, being liked contributed to potential success, such as being elected to leadership roles, but I also believed that a person could rise through the ranks if he or she showed acumen or potential, whether … Continue reading The Reasons Likeable People Succeed
