Building a Culture of Guest Service Excellence

Montgomery Parks hosted the final installment of its Speaker Series yesterday in Silver Spring. Presenter Neelay Bhatt led the session, Building a Culture of Guest Service Excellence, and shared tips for delivering a positive customer experience at every level of interaction. Continue reading Building a Culture of Guest Service Excellence

#WorkThroughIt: Dealing with the Haters, Fakers, and Imitators

Our ongoing blog and social media series, #WorkThroughIt Wednesday, shares short one-minute or so motivations featuring a quote, a little insight, and three brief strategies to engage to help you work through the challenge and emerge victoriously. Today’s feature: Dealing with the Haters, Fakers and Imitators. Continue reading #WorkThroughIt: Dealing with the Haters, Fakers, and Imitators

EEOC Shares Workplace Harassment Report Results Amid #MeToo Movement

Amid the #MeToo momentum, the U.S. Equal Employment Opportunity Commission held a public meeting today in DC to share key takeaways from its 2016 Workplace Harassment Report and hear testimony from experts on best practices for addressing and curtailing workplace harassment. Continue reading EEOC Shares Workplace Harassment Report Results Amid #MeToo Movement