Building a Culture of Guest Service Excellence

Montgomery Parks hosted the final installment of its Speaker Series yesterday in Silver Spring. Presenter Neelay Bhatt led the session, Building a Culture of Guest Service Excellence, and shared tips for delivering a positive customer experience at every level of interaction. Continue reading Building a Culture of Guest Service Excellence

#WorkThroughIt: Dealing with the Haters, Fakers, and Imitators

Our ongoing blog and social media series, #WorkThroughIt Wednesday, shares short one-minute or so motivations featuring a quote, a little insight, and three brief strategies to engage to help you work through the challenge and emerge victoriously. Today’s feature: Dealing with the Haters, Fakers and Imitators. Continue reading #WorkThroughIt: Dealing with the Haters, Fakers, and Imitators